Privacy Policy
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Introduction
This Privacy Policy outlines how Shahnaii Matrimonial Service ("we", "us", "our") collects, uses, shares, and protects your personal data when you use our website https://shahnaii.in (the "Platform"). By accessing or using our Platform, submitting any information, or using our services, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable Indian laws, including data protection regulations. If you do not agree, please discontinue use of the Platform.
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Data Collection
We collect personal information when you register, browse, or interact with our Platform. This may include your name, birthdate, contact information, address, identification details, and, where necessary, sensitive information such as payment details or biometric data (with your consent). We may also collect behavioral and transactional data to enhance your experience. You can choose not to share certain information, but this may limit access to some features or services.
Data collected from third-party partners is subject to their respective privacy policies. We are not responsible for their practices, and you are advised to read their policies before sharing any information. Beware of fraudulent requests posing as Shahnaii Matrimonial Service; we will never ask for sensitive banking credentials via email or phone.
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Use of Information
Your data is used to deliver and improve services, process transactions, resolve issues, personalize your experience, inform you of offers, ensure legal compliance, and prevent fraud. You may opt-out of marketing communications if you prefer. Denying access to certain data may affect your ability to use specific features.
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Data Sharing
We may share your data within our group companies and trusted partners to provide services. Third-party services such as logistics, payment gateways, and marketing platforms may require access to your information. We may also share data when legally obligated to comply with law enforcement, court orders, or government agencies. Such disclosures may also be made to protect our users, services, or intellectual property.
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Security Measures
We implement reasonable security procedures to protect your data against unauthorized access or misuse. While we use secure servers and encryption where appropriate, no system is completely foolproof. You acknowledge and accept these inherent risks when using the internet. Protect your account credentials and do not share your password with others.
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Data Retention and Deletion
You may delete your account from your profile settings or by contacting us. We may retain certain data to resolve disputes, complete transactions, or comply with legal obligations. After deletion, your access to the Platform will be revoked. Anonymized data may be kept for research and analytics.
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Your Rights
You have the right to view, update, or correct your personal data through your account dashboard. For any additional data-related requests, contact our Grievance Officer.
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Consent
By using our Platform, you consent to the collection, use, and sharing of your information as described in this policy. If you provide data about others, you confirm you have the authority to do so. You may withdraw your consent by contacting our Grievance Officer. Please note, withdrawal may affect access to services that rely on such data, and may not apply retroactively.
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Policy Updates
This Privacy Policy may be updated from time to time. We encourage you to review it periodically. Significant changes may be communicated to you as required by applicable law.
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Grievance Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:
- Grievance Officer: Vijay Sharma
- Designation: Partner
- Company: Shahnaii Matrimonial Service
- Address: 1C, 1st Floor, Master Enclave, Udayachal Path, G S Road, Guwahati, Assam, India
- Email: vijay@shahnaii.in
- Phone: 76378 33327, 69014 36806
- Working Hours: Monday to Saturday, 9:00 AM — 6:00 PM